When British Columbians need medical care, they can turn to the person who knows them best—their family doctor.
During the COVID-19 pandemic, family doctors are able to use “virtual care” (telephone or video) more than ever before. This means, when you call your doctor’s office, they will give you the information you need so that the doctor can connect with you, in the comfort of your home.
Virtual care keeps you safe and helps you practice physical distancing. It also keeps your doctor safe so that they can keep caring for your needs during this difficult time.
Virtual appointments are covered by the BC Medical Services Plan. If you need to see your doctor in person, they will arrange to do that in a safe way or refer you to another someone who can.
Virtual care visits are easy. Read the below FAQ for more information:
How do I book an appointment with my doctor?
Call your doctors office just as you would for any other appointment. Medical office staff will book your appointment and give you directions on how to prepare for the call.
How will my telephone appointment work?
Your clinic will tell you if you need to call in for your appointment, or if they will call you. All you have to do is have your telephone with you when it’s time for the call.
How will my video appointment work?
If you have taken part in a videoconference call, then this will be familiar (and probably easier). Your doctor will use a medical videoconferencing app, or a general one like FaceTime or Skype. The clinic will provide the information you need based on the system they use. You will need:
- An e-mail address.
- A good internet connection.
- A computer, laptop, tablet or smartphone with a webcam and microphone (often built in). If you have a reasonably new computer or device, they should have both of those things. It’s good to check.
If you are using a mobile device (smartphones and tablets) you may need to download a free application. Your doctor’s office will let you know if you need to do that.
What else should I do to prepare for my virtual visit?
It’s a good idea to have your BC Care Card (or other ID) ready in case you need it.
Have your clinic’s phone number handy, in case you need to call them, and the name and address of your preferred pharmacy.
What if I need to see my doctor in person?
Many health concerns can be addressed in a virtual appointment. If your doctor determines you need to be seen in person, they will arrange for you to visit their office or another clinic.
For in-person visits, always call ahead of time. The medical office staff may ask you to wait outside the clinic until your appointment time.
What if I can't do a virtual appointment, or don't feel comfortable having one?
If you’re unable to see your doctor through virtual care, talk to your doctor about other options. They may be able to see you in person, or refer you to another doctor who can. If you’re uncomfortable, tell your doctor how you feel. Many patients who do not feel comfortable at first, and then actually realize that they like to see their doctor this way because it’s convenient and easy. It eliminates waits in the waiting room and travel time.