Make a Claim

Start your claim

Eligibility: An insured physician, spouse, or dependents with active coverage who have died directly due to an accident or have become injured in a manner covered by the policy may be eligible for a benefit.

• To request an Accidental Death and Dismemberment claims package, please email insurance@doctorsofbc.ca.

The claims package will typically include the following documents:

• Claimant statement
• Proof of death documentation
• Attending physician’s statement

Submit your claim

• Please email your completed claims package to claims@suttonspecialrisk.com. A Sutton claims adjudicator will contact you directly about your claim.

Start your claim

Eligibility: An insured physician, spouse, or child with active coverage who has been diagnosed with a covered illness and has met a specified survival period may be eligible for a benefit.

• To request a Critical Illness claims package, please email insurance@doctorsofbc.ca. 
• Manulife will contact you about your diagnosis and send you a claims package. If you are also making a disability claim, we will coordinate your claims packages.

Submit your claim

• Follow the instructions in your claims package to submit your claim to Manulife directly. A Manulife claims adjudicator will contact you directly about your claim.

Start your claim

Eligibility: An insured physician with active coverage who cannot work due to an accident or illness may be eligible for a benefit.

• To request a claims package for Physicians’ Disability Insurance (PDI), INCOMEprotect™ Disability Insurance, and/or Professional Expense Insurance, please email insurance@doctorsofbc.ca. If you are eligible to file claims for more than one plan, your claims will be coordinated. Please ensure that your claim is submitted within 90 days of satisfying the elimination period (refer to your certificate for details).

The claims package will typically include the following documents:

• Claimant statement
• Attending physician’s statement
• Employer’s statement (you complete this form if you’re self-employed)
• Direct deposit or void cheque form
• Email consent form
• Communications form

Submit your claim

• Please submit completed forms directly to Manulife.

Manulife contact information: 

• Fax: 1 866 895-3339
• Email: Affinity_DI_Claims@manulife.ca
• Mail: Manulife-Affinity Markets, PO Box 4213 Stn A, Toronto ON  M5W 5M3

You can expect to hear from a claims adjudicator within 10 business days of Manulife receiving your claim documents.

Start your claim

Eligibility: Physicians, staff, or their dependents can make claims under the plan if they are actively enrolled in the Health Benefits Trust Fund (HBTF).

Canada Life claim guides and forms:

• Canada Life Health and Dental claims guide
• Online Health and Dental claim
• Dental claim PDF form
• Health claim PDF form
• For staff Life, Accidental Death and Dismemberment, or Long-Term Disability claims, please email insurance@doctorsofbc.ca to request a claims package.

Cost-Plus claim guides and forms:

• Cost-Plus claims guide
• HBTF Cost-Plus claims
• Cost-Plus claims PDF form

Start your claim

Eligibility: If the insured physician or spouse dies, their beneficiary(ies) may be eligible for a benefit.

The claim form can be completed by the beneficiary, executor, or signing officer if the beneficiary is a corporation.

• To request a Life Insurance claim package, email insurance@doctorsofbc.ca. Please include your relationship to the deceased member and provide a copy of the will if you are the executor of the deceased member's estate.

The claims package will typically include the following documents: 

• Claimant statement
• Proof of death documentation
• Attending physician’s statement

Submit your claim

• Please submit completed forms directly to Manulife.

Manulife contact information: 

• Fax: 1 866 895-3339, 
• Email: Claims_Affinity@manulife.com
• Mail: Manulife-Affinity Markets, PO Box 4213 Stn A, Toronto ON  M5W 5M3

You can expect to hear from a claims adjudicator within 10 business days of Manulife receiving your claim documents.

To initiate a claim for a plan through our partner, Westland Insurance, please contact them directly at:

• E-mail: affinitygroup@westlandinsurance.ca
• Mail: Suite 428–800 West Pender Street, Vancouver, BC V6C 2V6
• Telephone: 604 877-7762 or 1 844 999-7687
• Fax: 866 458-7718
• Westland Insurance

To initiate a claim for MEDOC® through our partner, Johnson Inc., contact the MEDOC® claims assistance centre 24 hours a day, seven days a week at:

Emergency helpline:

• Canada/US: 1 800 709-3420 
• Other Countries: 819 566-1002 (collect call)
• Fax Canada/US: 1 877 566-8723 
• Fax outside Canada/US: 1 819 566-8723
• MEDOC® Travel Insurance

In case of a medical emergency, please call the MEDOC® claims assistance centre number found on your policy documents before you seek treatment; not doing so may affect your coverage.