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Virtual Care
Check out guides and resources to help you better use virtual care and technology to support patients.
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- Your Benefits
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Introducing the ultimate Club MD experience
From work to play, and everything in between, we provide you with access to hundreds of deals from recognizable, best-in-class brands, elevating every facet of your life – from practice supports to entertainment, restaurants, electronics, travel, health and wellness, and more. Your Club MD membership ensures that these deals are exclusive to you, eliminating the need to search or negotiate.
Welcome to the ultimate Club MD experience. Your membership, your choices, your journey.
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- Advocacy & Policy
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Promoting Good Health
Advocating for better health and improved safety on behalf of British Columbians.
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- Collaboration
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Working Together
In partnership with the BC government, we are working to make a difference through collaborative programs.
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Stay Informed
Stay up to date with important information that impacts the profession and your practice. Doctors of BC provides a range of newsletters that target areas of interest to you.
Subscribe to the President's Letter
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- About Us
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Our Strategic Plan
Our strategic plan guides us in our work to transform the health care system and improve patient care.
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You are here
- Home
- Managing your Practice
- Doctors Technology Office (DTO)
- Managing your EMR
You are here
- Home
- Managing your Practice
- Doctors Technology Office (DTO)
- Managing your EMR
Managing your EMR
Electronic Medical Record (EMR) systems can be challenging to navigate. We work in partnership with FPSC's Practice Support Program (PSP) to support physicians every step of the way as they move between choosing and using an EMR, switching EMRs, to eventually retiring or closing their practice.
Click the sections below to access resources for managing and optimizing the use of your EMR.
Our health technology team is also available to support physicians and teams undertake both foundational and quality improvement activities to unlock the potential of their EMR. at to get connected to a support team member.
Technical troubleshooting
Your EMR vendor’s help desk should always be the first point of contact to report a technical issue related to your EMR. Common EMR technical issues can include:
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Trouble connecting to your EMR
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Slow performance
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Problems importing scans or sending faxes from your EMR
In some cases, a local IT support person may need to assist. When a solution to an issue cannot be found or is unresolved in a timely manner, you can contact DTO and we will work with your vendor or another third-party to help troubleshoot.
We have resources and supports available to help you and your practice team with the process of developing and submitting your list of empanelled patients.
Get started
Your EMR is a key tool for your practice. Learn how to get started using the basic functions of your EMR.
Optimize your EMR
Learn how to use your EMR more effectively and leverage tools and supports to help simplify workflows and improve proficiency.
Migrate your EMR data
Data migrations can be complex and challenging. We can help guide you through the process, including how to prepare your EMR data and avoid common issues.
Store your EMR records
If you’re closing your practice or retiring, you’ll need to think about what to do with your paper and/or electronic medical records. Click here to find tips for ensuring a smooth transition and learn more about MedRecords, a service endorsed by Doctors of BC for digital storage of records.